teken Account & Payment FAQ

We at teken require Know Your Customer verification before you can deposit funds or place bets. You must provide your full legal name, date of birth, and a valid identification document. Accepted documents include a national ID card (KTP), passport, or driver's license. You also provide your mobile number and email address during account setup. Once you submit these details, our verification team reviews them. Verification typically takes a few hours, but may take longer during peak periods or holidays like Idul Fitri or Idul Adha. You can check your verification status in your teken account settings at any time.

If you forget your password, visit the teken login page and click the "Forgot your password?" link. Enter your email address or username, and we send a password recovery link to your registered email. Click the link in the email to open a secure page where you set a new password. The recovery link expires after one hour for security. If you do not receive the email, check your spam folder or wait a few minutes and request a new link. If you cannot access your email address, contact our English support team with proof of account ownership (such as your username and the phone number on file).

You can adjust your account preferences in your teken settings. You can update your email address, mobile number, and notification preferences (for example, disable push notifications or promotional emails). You can also change your password, set your preferred language, and manage your payment methods. If you wish to pause your account temporarily, contact our English support team. We can place your account on hold for a specified period. During this time, you cannot log in or place bets, but your account data and balance remain intact. To reactivate, contact support again. We do not offer automatic account closure via the settings menu; if you wish to close your account permanently, contact support with a written request.

If your deposit or withdrawal does not complete, check your teken account transaction history first. A failed deposit usually means the payment gateway rejected the request—for example, insufficient funds, incorrect card details, or a network timeout. If the transaction failed, your money is returned to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, or your bank account) within one to three business days. For withdrawals, if the request is pending, it is under review by our compliance team. Withdrawals typically complete within a standard review window, but may take longer if additional verification is needed. If a transaction remains stuck after several days, contact our English support team with your transaction ID and payment method. We investigate and resolve the issue.

We at teken offer periodic cashback promotions to active users. The terms of each offer vary, so check your account notifications or the promotions page on teken for current details. Typically, a cashback offer credits a percentage of your net losses (losses minus wins) back to your account as bonus funds. Bonus funds are subject to wagering requirements—you must place bets totalling a certain amount before you can withdraw the bonus as real money. Cashback is calculated weekly and credited automatically if you meet the eligibility criteria. You can view your bonus balance and wagering progress in your account. Cashback offers are subject to terms and conditions; read the full terms before participating. If you have questions about a specific offer, contact our support team.

We at teken do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge their own fees depending on your payment method and account type. For example, some banks charge a small fee for transfers to virtual accounts, or some e-wallets charge a fee for cash-out transactions. These fees are set by your payment provider, not by teken. Before you deposit, check your bank or e-wallet app to see if fees apply. When you withdraw, the amount credited to your account is the full withdrawal amount; any fees charged by your bank are deducted by your bank after the transfer arrives. If you are unsure about fees, contact your bank or e-wallet support, or ask our teken support team for clarification.

Live-dealer tables on teken feature real dealers in multi-camera studios. You play blackjack, roulette, baccarat, or Dragon Tiger in real time, watching the dealer's actions on video. You place bets via the teken interface, and the outcome is determined by the physical cards or wheel. Live-dealer games require a stable internet connection and are best played on mobile or desktop with good bandwidth. Slots are automated games where you spin reels and outcomes are determined by a random number generator. Slots do not require a live dealer or video stream, so they use less data and load faster on slower connections. Both game types are available on teken. Choose live-dealer tables if you prefer the social experience and real-time interaction; choose slots if you prefer faster gameplay and lower data usage. Both are available on Android app and iOS browser access.

Our English support team is available during standard business hours. You can reach us via live chat in your teken account, or by email. Response times vary depending on the volume of inquiries. During peak hours or holidays like Idul Fitri or Imlek, wait times may be longer. If live chat is not available, you can leave a message or send an email, and our team will respond as soon as possible. For urgent account security issues (such as unauthorized access or suspected fraud), contact support immediately. We also provide a FAQ and help centre within the teken app and website. Check these resources first for quick answers to common questions.