teken Privacy Policy

This page describes what we collect when you use teken and how we keep that data protected. When you create an account, deposit funds via DANA or e-wallet, or place a bet on Liga 1, we collect personal information. We encrypt it, store it securely, and use it only to operate our platform and comply with local law.

We at teken do not sell your data to advertisers or third-party marketers. We share personal information only with payment processors and anti-fraud partners who help us verify your identity and process your deposits and withdrawals. Our servers may sit outside your jurisdiction, but we apply the same data-protection principles wherever we store your information.

Read this policy carefully. If you have questions about how we handle your data, contact our English support team.

What we collect on teken

We collect data in several categories when you use teken. First, account data: your full name, email address, date of birth, phone number, and identification document number (passport or national ID). We require this information to verify your identity and comply with Know Your Customer regulations.

Third, behavioural data: your login history, games you access, bets you place, and session activity on teken. We use this data to detect fraud, understand how the platform is used, and personalize your experience (for example, showing you relevant game recommendations or upcoming Liga 1 matches).

Fourth, device and connection data: your IP address, browser type, device model, and operating system. We collect this data for security and fraud prevention.

How we use your data on teken

We use your data to operate the teken platform. Your account information enables us to verify your identity, process your deposits (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), settle your bets, and process your withdrawals. Your behavioural data helps us detect fraud and unauthorized access.

We use your email address to send you account confirmations, deposit receipts, withdrawal notifications, and important platform updates. We also send promotional messages about new games, upcoming tournaments (Liga 1, Piala AFF, MotoGP), or special offers—but only if you opt in. You can unsubscribe from promotional emails at any time via a link in the email or your account settings.

We do not use your data for purposes outside of platform operation and legal compliance. We do not sell your data to third parties. We do not use your data to profile you for credit, insurance, or employment purposes.

We at teken keep your personal data encrypted and compartmentalized. Your payment details route through secure payment processors; we never see your full bank account or card number.

Third parties who handle your data

We share your data with third parties only when necessary to operate teken. Our payment processors—the companies that process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer payments—receive your deposit and withdrawal details. These partners are bound by strict data-protection agreements and use your data only to process your transactions.

We also share anonymized data with analytics partners to understand how teken is used and improve our platform. This anonymized data cannot identify you personally. We may also share your data with law enforcement or regulatory authorities if required by law or a valid legal order.

We do not share your data with marketing companies, advertisers, or affiliates without your explicit consent.

How we secure your data on teken

We encrypt all data transmitted between your device and our servers using industry-standard TLS (Transport Layer Security) encryption. This means when you log in or deposit funds on teken, your password and payment details are encrypted in transit.

We hash your password using secure algorithms; we do not store your password in plain text. If you forget your password, we send you a recovery link via email. You set a new password yourself; our team never resets your password for you.

We store your data in secure servers with restricted access. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access. Our servers may be located outside your jurisdiction, but we apply the same security standards wherever we store data.

TLS encryption

A protocol that encrypts data in transit from your device to our servers. All teken login and payment pages use TLS.

Password hashing

A one-way encryption process. We store the hash, not your password. Even our team cannot reverse-engineer your password from the hash.

Session token

A unique identifier assigned when you log in to teken. It expires after inactivity, requiring re-authentication to continue.

KYC data

Your personal and identification information. We store this encrypted and access it only for verification and compliance purposes.

Cookies and tracking on teken

We use cookies on teken to maintain your session and remember your preferences. Essential cookies enable login and payment processing. These cookies are necessary to operate the platform; you cannot disable them without losing functionality.

We also use analytics cookies to understand how teken is used—for example, which games are most popular or which sportsbook markets (Liga 1, Piala AFF) draw the most traffic. These cookies collect anonymized data and do not identify you personally. You can disable analytics cookies in your browser settings without affecting core functionality.

We do not use cookies to track you across other websites or build a profile for advertising purposes. Third-party advertisers do not place cookies on teken.

Your rights regarding your data on teken

You have the right to access, correct, or delete your personal data. Contact our English support team with a request, and we will process it within a reasonable timeframe. You also have the right to request a copy of all data we hold about you in a portable format.

You have the right to opt out of promotional emails. Every promotional message includes an unsubscribe link, or you can disable promotional notifications in your account settings on teken.

You have the right to lodge a complaint with local data-protection authorities if you believe we have mishandled your data. We aim to resolve data concerns informally; if we cannot, you may escalate to the relevant authority in your jurisdiction.

How long we keep your data

We keep your account data (name, email, KYC documents) for as long as your teken account is active and for a period after closure to comply with anti-money-laundering regulations. Typically, we retain closed-account data for three to seven years, depending on local law.

We keep your transaction history (deposits, withdrawals, bets) for the same period to support dispute resolution and regulatory compliance. You can view your transaction history at any time in your teken account.

We delete anonymized analytics data after a period of time; this data cannot identify you and poses no privacy risk.

International data transfers from teken

Our servers may be located outside Indonesia, so your data may be transferred internationally. We apply the same encryption and security standards to international transfers as we do domestically. By using teken, you consent to your data being transferred and stored internationally.

We ensure international partners comply with data-protection standards equivalent to local regulations. If you have concerns about international data transfers, contact our English support team.

Contact us about privacy on teken

If you have questions about our privacy practices, want to request access to your data, or believe we have mishandled your information, contact our English support team. We respond to data-privacy inquiries within a reasonable timeframe, typically within 5-10 business days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on teken. By continuing to use teken after a change, you accept the updated policy.

Our teken commitment to data protection

We at teken treat your data with care and respect. We encrypt it, secure it, and use it only to operate the platform and comply with law. We do not sell your data. We do not use it for purposes beyond what you would reasonably expect. We provide you with control over your data and transparency about how we handle it.

Your privacy is essential to the trust you place in teken. Whether you are in Jakarta, Surabaya, Bandung, or Medan, or any other supported jurisdiction, we apply consistent data-protection principles. If you have questions about how we protect your privacy, reach out to our support team.