teken Platform Account Terms

When you create an account on teken, you enter into an agreement with us. We set out the conditions under which we operate the platform, how we handle your data, and what you can expect from our service. This page explains the core principles we follow—from account opening through deposits, withdrawals, and dispute resolution.

Our teken platform serves users in supported jurisdictions only. We require you to verify your identity before you can fund your account or place any bets. This Know Your Customer process protects both you and our platform. We also outline what happens if a dispute arises, how we manage your account security, and your rights when using our service.

Read this page carefully. By using teken, you accept these terms. If you have questions about any policy, contact our English support team.

Account opening conditions on teken

To open an account on teken, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full legal name, date of birth, email address, and identification document number. You set a password that only you know—we strongly recommend a combination of uppercase, lowercase, numbers, and symbols for security.

We verify your identity through a Know Your Customer process. We ask for your national identity number or passport details, and we may request supporting documents. This verification is mandatory before you can deposit funds or place bets on our sportsbook, live dealer tables, slots, or other games on teken.

Once verified, your account remains active indefinitely, unless you request closure or we close it for breach of these terms. You can log in to teken via our Android app or iOS browser from any device. We keep your account secure by monitoring for unauthorized access and offering two-factor authentication in your settings.

Deposits and withdrawals on our teken platform

We accept deposits through Indonesia's major payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each deposit method is secure and routes through our encrypted payment gateway. We do not charge deposit fees; the amount you transfer is the amount that credits to your account.

Deposits appear in your teken account within moments. Once your balance updates, you can fund a Live Casino table, place a sportsbook bet on Liga 1 or Piala AFF, spin a slot game like Aviator or Sweet Bonanza, or explore our esports markets on Mobile Legends and Free Fire.

To withdraw funds from teken, you request a payout to your chosen payment method. We process withdrawals subject to standard verification checks—typically within hours for e-wallets and one to two business days for bank transfers. We review each withdrawal to confirm it matches your account details and deposit history, protecting against fraud and ensuring compliance with local law.

We at teken undertake to process your withdrawals fairly and transparently, subject to verification windows that protect both your account and our platform.

Bonus and promotional terms on teken

We may offer promotional bonuses or free-play credits. Any bonus we offer on teken comes with specific terms—for example, a playthrough requirement that means you must stake the bonus amount a certain number of times before you can withdraw it. We publish the full terms of each promotion when it launches, including eligibility, expiry date, and any game restrictions.

Bonuses are not guaranteed. We reserve the right to modify, suspend, or cancel any promotion at any time. If you breach our terms while claiming a bonus, we may forfeit the bonus and any winnings from it. We also reserve the right to claw back bonus funds if we detect fraudulent activity, such as placing bets designed solely to wager a bonus without genuine intent to use our platform.

Playthrough requirement

A bonus condition on teken that requires you to stake the bonus amount a certain multiple (e.g. 3x, 5x) before the bonus converts to real funds.

Bonus expiry

Bonuses on teken have an expiry date. If you don't meet the playthrough requirement by the expiry date, the bonus is forfeited.

Game restrictions

Some teken bonuses may exclude certain games (e.g. live dealer tables or specific slots). We specify restrictions in the promotion terms.

Fraudulent claiming

If we detect bonus claims designed to abuse the promotion, we may claw back the bonus and any winnings and close your teken account.

Your account security on teken

We protect your teken account through encryption, secure password hashing, and monitoring for unauthorized access. We recommend you enable two-factor authentication in your account settings, which adds a security layer beyond your password. We never ask for your password via email or support channels.

You are responsible for keeping your password confidential. If you believe your account has been compromised, contact our English support team immediately. We can reset your password via email recovery and review your recent account activity to detect unauthorized transactions.

We store your personal and financial data securely. We comply with industry-standard encryption protocols. Your mobile banking, local payment, online payment, e-wallet, mobile banking, and bank account details never touch our servers directly—they route through our secure payment gateway. We do not sell your data to third parties without your explicit consent.

Dispute resolution on teken

If you believe a result on teken is incorrect—for example, a slot spin outcome, a live dealer hand, or a sportsbook market settlement—contact our support team with the details. We review game logs and settlement records to investigate. Most disputes are resolved within one business day.

If we cannot resolve a dispute informally, we may propose arbitration or mediation. We aim to reach a fair outcome quickly. If arbitration is necessary, we follow the dispute resolution procedures outlined in our full legal terms.

Jurisdiction notice for teken users

We operate teken only in jurisdictions where online gaming is permitted by law. If you access teken from Jakarta, Surabaya, Bandung, or Medan, you are responsible for verifying that our service is legal in your region. We do not offer teken in jurisdictions where online wagering is prohibited.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.

Closing your teken account

You can request account closure at any time through your account settings or by contacting our English support team. We process closure requests within one business day. If you have funds remaining in your account, we withdraw them to your original deposit method.

If we close your account for breach of these terms—for example, fraudulent activity or bonus abuse—we may forfeit your balance and ban you from reopening an account on teken. We will notify you of the closure and the reason.

Our teken commitment to you

We at teken commit to operating fairly and transparently. We require account verification to protect both you and our platform. We process deposits and withdrawals securely through trusted payment methods. We investigate disputes promptly and aim to resolve them fairly.

We reserve the right to update these terms at any time. We will notify you of significant changes via email. If you continue using teken after a change, you accept the updated terms. If you disagree with a change, you can close your account.

By using teken, you accept these account terms, our privacy policy, and our full legal terms. If you have questions, contact our English support team. They are available to assist with account setup, deposits, withdrawals, dispute resolution, and any other matter relating to your teken experience.